FAQ - Coco Wolf

FAQ

The Coco Wolf Head Office and Showroom is the perfect place to experience our beautiful outdoor furniture first-hand. Simply get in touch to arrange a meeting, by appointment on +44 (0)207 262 8614 or email enquiries@cocowolf.co.uk

We have samples available of our wood finishes, marble and porcelain table top finishes and fabrics from our Coco Wolf House Collection. We understand that samples can be vital to the process of working out the scheme for your client and will despatch them directly to you the next day.  Please email enquiries@cocowolf.co.uk to request.

Pricing is available through your interior designer, our London Head Office and showroom, and our representatives. You can also send a price request for any product through our website, where you can include the fabric you are interested in at the same time – view products.

If you are working with a Designer or one of our representatives, please place your order with them. If not, please get in touch with us directly on +44 (0)207 262 8614 or email enquiries@cocowolf.co.uk and we will make sure that you are in contact with a member of the team who can provide you with pricing and support to help you place your order.

Yes, we offer extensive customisation across our collections, including a completely bespoke service.

You can choose your finishes on any product on our website product pages or simply get in touch with our team on enquiries@cocowolf.co.uk for any custom finish questions.

Our lead time on our standard collection is 6 – 8 weeks.

For bespoke items our lead times are 10 – 12  weeks commencing from receipt of the deposit, fabric, confirmation of leg finishes and any signed off client drawings where applicable.

At an additional cost we also offer an express delivery service. Please contact a member of our sales on team to discuss your requirements.

Yes, we are more than happy for you to provide your own fabric, please consult with us on your choice of fabric to make sure it is suitable for outside use and for any FR treatment requirements or you can choose from our House Collection which also includes a selection of FR treated fabrics as well.

Coco Wolf furniture conforms to the certified UK Fire Regulations BS5852 Crib 5 Contract Standard

 

FR treatment on outdoor fabrics is required for UK market, Fire Regulations as follows:

UK – FR Treatment Required

Domestic: BS5852 class 1

Contract: BS5852 class 5 Crib 5

 

Europe – FR Treatment Required

Domestic: No regulation

Contract: M1 and B1

 

We have a list of FR treatment companies we would recommend, please get in touch for details.

Yes, in order to guarantee delivery times you will need to confirm your fabric choice as soon as possible after placing your order.

Yes. We offer a full bespoke service allowing you to have fully customised pieces made to your exact specifications. Please contact a member of our sales team who will be happy to assist or view the bespoke furniture section of the website to see previous projects

 

Yes, we can make loose covers. Call +44 (0)207 262 8614 or email enquiries@cocowolf.co.uk to find out more information.

We offer a 2 year commercial warranty on our frames. Fabric will wear depending on usage and treatment. Please follow the care instructions for all fabrics used.

We deliver throughout the UK & worldwide. Any projects abroad we can crate and ship the goods. Wherever the destination, we have the experience and the relationships to find you the best solution.

Where access is limited, we are able to adjust the design from the outset by working with one of our design engineers for ease of delivery. Simply let us know your concerns and we will make the necessary arrangements. We are also able to arrange for items to be assembled on site. Make an enquiry.

Trade clients: Please contact our sales team to discuss opening your trade account.

A non-refundable 50% deposit is required to initiate order.

The remaining 50% of the invoice to be paid, prior to shipping. Once the balance is received our delivery team will contact you to arrange delivery.

Please note we are only able to arrange delivery once cleared funds have been received in our account.

Delivery prices are quoted on individual orders.

Shipping crates & shipping for international freight will be individually itemised on the invoice.

Factory collection can be arranged at clients request.

Unfortunately, we are unable to store furniture items, however we can arrange for a company to store them for you. Please contact us on +44 (0)207 262 8614 or email enquiries@cocowolf.co.uk to arrange a quote.